What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Can I claim back on the Stay and Spend Tax Credit Scheme?
Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.
What is the best way to make a reservation?
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call our reservations team on +353 (0)61 436 100 or email firstname.lastname@example.org.
What should I do if I haven’t received a booking confirmation?
If you have not received your booking confirmation, try to check your spam/junk folder. If you still haven’t received it, please contact our reservations team on +353 (0)61 436 100 or email email@example.com and they will be happy to help and investigate with you.
What payment methods does the hotel accept?
At Maldron Hotel Limerick, we accept Visa, Mastercard and American Express.
What is the hotel’s credit/debit card policy?
Bookings require a credit card for guarantee only unless otherwise stated. No cash payment is allowed for bookings, we only take payment via credit card with photo ID. For some special offers and specific dates, full payment is required at time of booking but these terms will be outlined in the special offer terms & conditions. Please note that no rooms will be let unless payment is guaranteed.
What age are children for the purpose of hotel packages?
Children are categorised as under 12 for hotel package purposes.
How do I make a group or multiple rooms booking?
To make a group or multi-room booking, please contact our reservations team via phone on +353 (0)61 436 100 and they’re happy to assist you with your request.
Are there any age restrictions when booking a hotel room?
To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent. Identification will be required.
Can I show up at the hotel without a booking?
Yes, we accept walk-in bookings (subject to availability). However, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team at any stage during your stay and we will happily arrange the rest for you.
How do I amend or cancel my booking?
If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +353 (0)61 436 100 or email firstname.lastname@example.org to cancel or amend your booking.
What is the cancellation policy?
If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Limerick offers free cancellation up to 2pm prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
How can I cancel my reservation if I booked via a third-party website?
Reservations booked via third-party websites or online travel agents must be cancelled directly with them as we cannot do that on your behalf. Please note that third-party websites and online travel agents have their own cancellation policies, so please refer to your confirmation email.
What does our “no show” policy entail?
If you do not show on the day of your booking or didn’t successfully cancel, you will be charged the full amount for your first night’s stay. If you have booked our “advanced purchase” or “prepay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay. Please do ensure that you contact reservations should you wish to cancel your booking.